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Shipping and Payment InformationShipping Included in Our PricesFor your convenience, shipping is included in the cost of your Earthstone Studio product, with delivery to your home or to another designated location within the continental USA*. * We can also quote prices, including shipping costs, to Alaska, Hawaii, Canada or other international locations. Packaging and Shipping MethodProducts are shipped in heavy-duty cardboard boxes or sturdy wooden crates, depending on the size and weight of the item. All Earthstone Studio products are shipped by FedEx to your door or driveway. Home delivery, as defined by the trucking industry, means "curbside delivery" in a residential area. For heavier items, we can also arrange for pickup at the FedEx terminal or arrange shipment to a contractor or to another designated location. Smaller items - those weighing less than 150 pounds - are usually delivered by the FedEx driver to your door or garage. For heavier items, some FedEx drivers will provide assistance in moving items from the curbside to a garage. You may also need assistance moving heavier items indoors or to another location. In some cases, you may also find it easier to unpack the carton or crate at the curb or driveway and move pieces separately. Order Processing and DeliveriesIn-stock items are typically shipped within three (3) business days. Due to the handcrafted, artistic nature of our products and the wide variety of sizes, colors and styles that we offer, many items will not be in stock at the time of your order. Special orders - including all custom orders or orders of out-of-stock items - require sufficient time for design, production, inspections, shipping and delivery. We take great care to ensure that each of our products is a truly unique, inspiring work of art that is guaranteed to satisfy your passion for style and excellence. To maintain our high quality standards and ensure your complete satisfaction, please allow 90-120 days for delivery of these items. Tracking Your ShipmentWe will send you an email confirming that the shipment is en-route to your home or designated location. We will also provide a FedEx tracking number so that you can keep track of the status of the shipment. Receiving Goods - Inspecting for DamagesAll Earthstone Studio products are cleaned and inspected for damages before re-packing for shipment to our customers. We take great care to ensure that your products are securely packed with sufficient padding to prevent damage in shipment. We use a highly reliable carrier (FedEx) for all of our shipments but in rare cases, some damage may occur during shipment. Before signing for the shipment, please inspect the carton or crate carefully for any possible signs of damage. If you notice any signs of damage to the carton, crate or the contents, you should do one of the following: 1. Make note of the damage on the FedEx bill of lading, refuse the shipment, and contact us immediately. 2. Accept delivery but make note of any possible damage on the bill of lading. In this case, you will have 24 hours to inspect the contents and to contact us by telephone, fax or email if you find damage. We fully guarantee safe and secure delivery of your products. We will replace any damaged items or refund your money. Payment TermsWe accept Visa, MasterCard, American Express and Discover credit cards for all payments. A 30% deposit is due at the time of purchase with the balance due at the time of shipment from our warehouse. Since for security reasons we do not retain your credit card number on file, we will contact you by email or phone to arrange for final payment when your order is ready to be shipped. Order Cancellations(1) In-stock itemsIn-stock items are typically shipped within three business days. To avoid charges, orders of in-stock items must be cancelled by the customer prior to shipment from our warehouse. Customers will be liable for all shipping costs for any orders of in-stock items that are cancelled after the items have been shipped from our warehouse. (2) Special OrdersSpecial orders, including custom orders and orders for out-of-stock items, may be cancelled within five business days. Special orders that are cancelled after five business days will result in a forfeiture of the customer's 30% deposit. RefundsWe are fully committed to satisfying your passion for unique style, quality and excellence and we are totally dedicated to customer service and satisfaction. We fully guarantee that our products will be made to your specifications from the highest quality natural stone materials. In the unlikely event of mistakes or defects in materials or workmanship, we will fully refund your money or re-make the item - your choice. |